Frequently Asked Questions (FAQ)

What should I bring when I come for a scheduled consultation appointment?

• A current referral letter from your General Practitioner or Specialist Physician
• All recent x-rays, MRI's and CT scans
• Any relevant documentation regarding your condition
• Medicare card, DVA Card, Aged Pensioner Card
• A list of all medications you are currently taking and any known drug allergies

Are my medical records kept private and confidential?

Your medical file is handled securely with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records. We will not release any contents of your medical file without your consent.

Do I need a referral to make an appointment?

Yes, you must have a referral to see Dr Hsu.

This is to ensure that you are appropriately referred for your condition and also because a referral allows you to receive the maximum Medicare rebate.

What should I expect during first visit?

For your initial visit with us, you will fill in a detailed health questionnaire before seeing Dr Hsu for your consultation. He will examine you, and review any X- rays or other test results that you have with you.

Dr Hsu will give you his opinion and any recommendations on your condition and together you will decide the best individual treatment plan. You will have the opportunity to ask many questions.

If an operation is needed, Dr Hsu will explain the specific procedure, help you understand what it involves, and explain the risks and benefits to you. You will also meet with the Practice nurse who will provide you with further information pre-operatively. Please feel free to ask as many questions as you like during this time. The practice Nurse will also see you after your operation and you are free to contact her with any further questions or issues.

You will also be able to keep in contact with Dr Hsu and the practice Nurse through email or the After-hours contact number.